Appointments
Urgent advice: Urgent Appointment
If you require an urgent same-day appointment please:
- telephone us on 01877 331000, Monday to Friday from 8:00am - 1.00pm, 2.00pm - 6.00pm.
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am - 1.00pm, 2.00pm - 6.00pm
We are limited in the number of same-day appointments available. Please call us as early in the day as possible, as this helps us prioritise care and accommodate as many patients as we can.
Non-urgent advice: Routine Appointment
To request a routine appointment:
- telephone us on 01877 331000, Monday to Friday from 8:00am - 1.00pm, 2.00pm - 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am - 1.00pm, 2.00pm - 6.00pm
Your appointment
Urgent Appointments
We are dedicated to ensuring that patients presenting with medically urgent healthcare needs are able to access an appropriate clinician at the earliest opportunity. To support the delivery of this standard of care, our reception team are required to ask for a summary of your presenting complaint. This information is necessary to allow our clinical team to prioritise patients by medical urgency.
Routine Appointments
For the convenience of our patients, routine appointments are available by telephone or in-person.
With one of the biggest catchment areas in Forth Valley, we understand that some of our patients prefer to access healthcare remotely where possible and we do our best to accomodate this. However, please be advised that reception staff are unable to provide a time for telephone appointments. Our GPs work through a combination of medically urgent, routine in-person, routine telephone and house visit appointments each day and as such, telephone appointments are made where time allows.
Should you miss a telephone call from the GP, please do telephone reception as soon as possible and we will endeavour to connect you to the clinician if they are available. At least two attempts will be made by the GP to reach you by telephone, after which time you may be asked to reschedule your appointment.
We have increased the time allocated per routine appointment to 15 minutes and our team do their very best to ensure clinics run to time. With this in mind, there are instances where patients require more time than originally allocated and this can cause delays. We appreciate your patience and assure you that you will also be afforded the time that you require.
Where possible, please help us minimise delays by informing reception staff prior to booking if your appointment is to discuss something complex, or you are presenting with more than one medical complaint - a double appointment can be arranged where availability allows.
Immediate action required: If you need help when we are closed
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need medical help and cannot wait until the Practice re-opens, please contact NHS24 via NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our GPs offer House Visits for housebound patients, or patients who are too sick to attend the Practice in-person.
Given our vast catchment area, we can be limited in the number of home visits that can be carried out each day. In an effort to ensure effective delivery of this service, we do ask that wherever possible, requests for medically urgent house visits are made before 10am. The Practice is closed between 1pm - 2pm each day to facilitate time for house calls, though GPs may make their rounds before or after this time in response to demand.
A clinician may phone you before visiting you at home. This is usually to ascertain more information about your symptoms or current condition, ensuring the GP is adequately prepared with the necessary equipment or, where appropriate, medication that may be required.
We kindly ask that urgent house visits are only requested when there is genuine need. We are happy to accomodate when necessary but we are mindful that practice facilities provide better conditions to examine and treat patients.
Page created: 26 September 2025